Guidelines on escalating outages

RelOps

Escalate infrastructure / issues with the continuous integration (CI) in #ci on IRC. Request list of best suited contacts from Aryx.

Other signs of a global issue include:

• you see nagios alerts for the issue in #sysadmins
• there's already a status (https://status.mozilla.org/) (but still let MOC know it's tree-impacting)

Releng and Ciduty

If it's something RelEng can handle (or you also want them to be aware), here's the escalation path:

• Follow the escalation route at https://wiki.mozilla.org/ReleaseEngineering#Contacting_Release_Engineering

TaskCluster

• ping in #taskcluster (see https://wiki.mozilla.org/TaskCluster for coverage in any timezone)