Current Method

• Read a sample (300-400) of forum threads to identify issues and tally the number that are a given issue.
• Combine with live chat tags + zzxc's feeling for what issues came up in the past week

Questions

1. How can we improve the way we collect common issues so it's more formalized and less ad-hoc?
2. How to make sure the numbers we provide are useful and statistically solid?
3. How do we present these numbers to the organization at large?