Support:Sprint/Firefox 59 SUMO Day

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uthors: syam, Wim, WesleyJaCK, alex_mayorga, Magno, Dynisha, guigs, Zppix, Mkll, Rachel, guigs, Mike + 3 unnamed authors ( ) 

   ที่​This is the central Etherpad for all Mozilla Support SuMo Days

Hi, Olá, Hola! Welcome! Bem-vindo! Bienvenue, Vítejte, Welkom, Wolkom Добро пожаловать, よ う こ そ, herzlich willkommen + Hello in your language + Olá! Bem-vindo! (por favor, não traduza a PAD) 

   + Hola Bienvenidos

+ Dia dhaoibh + G'Day mate! +Annyeonghaseyo! +வனக்கம் 

   How to use this etherpad: 

   1. Look for the title of the date for the SUMO day you want to participate and add your name to the participation list

   2. Say hello in IRC on the day of

   3. Answer questions in Social and the Forum for the duration of the day 

   4. Wait for a thank you email to confirm any swag that may have been saved. 

   5 Check in with guigs!


General Info on where to find the community: Say hello to your other members and participants: Participate in the video: 

   Watch the meeting live via Vidyo => https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2

Live chat: irc.mozilla.org #sumo - web-based IRC: https://kiwiirc.com/client/irc.mozilla.org/sumo



Firefox 59 SUMO Day March 15, 16, 20 2018 Please sign up below! 

   Mkll

   guigs

   jhonatas

   Seburo

   syam

   Wim

   Magno

   GuardianMajor (Mike)

   Zppix

   Daniela 

   Katherine Mancuso

   alex_mayorga

   Dynisha


Forum Post with 59 updates and references for collaborating on new widespread issues (3 threads or more) 

   Desktop: https://support.mozilla.org/en-US/forums/contributors/712923?last=73656

   Mobile: https://support.mozilla.org/en-US/forums/contributors/712932?last=73640


Social Common Responses 

   Social How to get involved - start with this add-on - https://addons.mozilla.org/en-US/firefox/addon/social-helpers/


Common issues and troubleshooting to get you started: 

   Firefox Safe Mode - http://mzl.la/1xKrE7R

   Fix RAM issues - http://mzl.la/14BdXZg

   Firefox Crashed? - http://mzl.la/1BAQHrD

    What are my form settings and why are passwords now working? 

   Control if Firefox auto fills forms: http://mzl.la/1NT9rdB

   Passwords are not saved http://mzl.la/1xKrEoj

   What are the insecure password settings? http://mzl.la/1ZNx7IP

    I am adding them to the SUMO day etherpad and adding keywords to move these threads to “Help Me”

   Lost bookmarks - saved reply

   Certificate issues - saved reply

   Credit card setting information - new feature

   How to change autofill forms back - new feature

   Social needs a safe mode saved reply - done

   "Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes) http://mzl.la/1xKrE7R "                                                                 ""

   Social needs an update to why Firefox is slow or has multiple tasks running

   Bug updates, 

   I think that may be this bug - please follow the bugzilla etiquette https://mzl.la/2E0NnOL  before contributing to the bug, and see how to vote. 

   This may be a new issue, can you please file a bug with this bug help template https://mzl.la/2tJE58x, please let me know if you are having any trouble with finding the right component or person to CC. 

   Feature requests, 

   Now that is an interesting feature request, please also let the developers know here: https://mzl.la/1fgBjW6 

   Security- punycode (how to turn it on) and web authentication

   https://krebsonsecurity.com/2018/03/look-alike-domains-and-visual-confusion/

   https://www.reddit.com/r/firefox/comments/82zff8/big_firefox_fail_vs_other_browsers_punycode_krebs/

   Open issue: https://bugzilla.mozilla.org/show_bug.cgi?id=1435472 

   If a user is experiencing webpages not working properly please first ask them to try safe mode to disable hardware acceleration or to disable the cleartype rendering on their Windows machine.


How to file a good bug: 

   https://wiki.mozilla.org/Good_first_bug
   https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines
   Triagers = direct contact to Emma Humphries -

Break time suggestions: 

       Don't forget to laugh: http://binscorner.com/pages/1/15-jokes-to-leave-computer-tech-support-.html (seems out of order on 11-03).

       Feel free to take a walk

       Refill your water glass or your drink of choice

       Spend time with a kitty or dog, or baby or partner <3
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