Support/Weekly Meetings/Agenda 2008-12-29

Support » Weekly Meetings » 2008-12-29

Sumo

• Weekly metrics
• Last week's weekly support issues

Knowledge Base

• 222 article comments. I still need to go through them.
• Only 5 English Firefox2-only articles. Many more including all languages.
• New pref |browser.urlbar.default.behavior| allows you to further customize the Smart Location Bar.

// default: 1: history, 2: bookmark, 4: tag, 8: title, 16: url
// E.g., 0 = show all results (no filtering), 1 = only visited pages in history,
// 2 = only bookmarks, 3 = visited bookmarks, 1+16 = history matching in the url

• Archive category is up. I had some trouble removing a permission for it, but removing it worked a couple of hours ago; so I should add articles to it this week.

Forum

Live Chat

• Almost 68% of respondants either have their problem solved or are planning on following up
• Participation still up, only open Monday and Tuesday of last week
  • 13 new accounts, 0 approved over the holiday
• Jammer400 answered the 20,000th chat request, blog post Wednesday?
• Average live chat csat score is 4.75/5.
• Many users are getting disconnected from live chat, zzxc to file a bug about getting error reporting from webchat client

Roundtable

• Meeting plan for the next couple of weeks?