Thunderbird/StatusMeetings/2012-08-21/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 430/553 = 78% (1 week ago:78%)
2. Top 5 active (getactive-m.rb)
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/where_should_i_type_the_reply_to_a_reply_to_a_message_i_originated
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/mass_deletion_of_folders
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/creating_email_lists
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/lost_all_incoming_mail_when_thunderbird_compacted_folder
   • 9,http://getsatisfaction.com/mozilla_messaging/topics/update_broke_my_mozilla
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 133,chrisramsden (v); 109,matt_678579 (v); 77,anje_yelf (v);42,wayne_mery (v);36,finitarry (v);20,timothy_walker_4515991 (v);17,christ1(v); 15,elcameleon1(v);7,ssitter (v);5,rtanglao (gethappykludged-m.rb)
4. new contributors: <a href ="https://getsatisfaction.com/people/timothy_walker_4515991">https://getsatisfaction.com/people/timothy_walker_4515991</a>welcome timothy walker</a>!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 160/6, Tue 174/7, Wed 193/5, Thu 184/7, Fri 187/8, Sat 104/4, Sun 130/2 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic