Guides Program
	Owner: Pathways	Updated: Frequently
	A project to empower volunteers by guiding them through the contribution process.

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Mozilla Guides: A Project by the Mozilla Pathways Working Group

Problem Statement

• We have several kinds of mentors at Mozilla for people in established pathways (reps mentors, SUMO buddies, coding mentors... TRIBE mentors..)
• We have a huge issue with bounce from the get involved page and bounce from new contributors in general
• We have people who welcome brand new contributors but little formal structure around it

Goal

Create a guides program to guide new contributors from casual contributor to active contributor. Do this is a measurable, scalable way.

Stakeholders

• Pathways WG
• CBT
• Project owners (in particular. Should we run a test pilot?)

Timeline

Previous Research/Stakeholder Discussions

Key Progress Indicators

1. A forum people could join right away when they're interested to learn, staffed by guides (Discourse for the pilot program)
2. Guides/community who can get the Firefox suggestions and "other queues" properly moving again. This is a group of people, not necessarily stewards. Think like "Army of Awesome" style. The new CMS will make that easier.
3. *Most importantly* guides get assigned to new folks who have come in and done a qualifying task but need support getting more fully connected to a pathway.

RASCII

Project Lifecycle

Other Links

A group of mentors who may be the first people to reach out to for guides

Pathways Mentoring Discussion