Mystery Checks

Mystery shopper

Call and Role

Los teléfonos con Firefox OS ya están en las tiendas de tu región y estamos listos para escribir la historia una vez más.

Una vez los teléfonos estén disponibles en las tiendas, nosotros como Mozilleros podemos proveer información valiosa sobre cómo se exibe, comercializa y promueve Firefox OS en las tiendas locales. Por este motivo se creó el programa "revisor misterioso", y nos encantaría invitarte a convertirte en un "comprador misterioso".

Los compradores misteriosos son selectos mozilleros que trabajan encubiertos, escuchando el desempeño de Firefox OS en el campo de batalla. Sus tareas básicas son visitar las tiendas, haciéndose pasar por compradores que quieren información sobre terminales móviles y sus tarifas. Su rol consiste en obtener respuestas basadas en un cuestionario compilado como parte de escenarios predefinidos.

Code of Operations

• Stay under cover
  • It is real important NOT to be identified as a mystery shopper but as a normal customer.
  • While providing feedback - filling up the Questionnaire you have to be in a safe place, far from the mobile store. DO NOT start filling up the Questionnaire the moment you get out from the shop.
• Stay informed
  • Read and understand all the questions
  • Before you enter a mobile store you have to think and build a strong story.
• Stay calm
  • Be creative and try to create your own questions answering the questions on the Questionnaire.
  • DO NOT read the questions directly from the questionnaire.
• Stay Mozillian
  • Provide feedback, based on your experience on the ground
  • Being part of the program you are an important part of our FirefoxOS launches!

Tools

You are going to be provided with the Questionnaire and a list with all the stores you are going to visit. The coordination of each local team will happen within a Teambox instance created specially for that (more info soon)

Commitment

The commitment needed will be aprox ~5 hours per week in order to visit the shops assigned to you. Its up to you to maximize or minimize the time needed but the optimal time per visit is ~10-15' talking with the sales person + 7' checking the store (marketing materials, labels, etc).

Signup

TBA

Tier one deployment

• Schedule
  • http://publish.smartsheet.com/a49a54951fdb4fd0bc3587e248ab93c5
• Signup
  • https://docs.google.com/a/mozilla.com/forms/d/1tv6uTCc9yNQVUKNquyNam5INzADDxtj61mz9wVjPX9E/viewform
• Communications
• Questionnaire
  • https://etherpad.mozilla.org/mysteryquestions
• Tools
  • TBA