MozCampEU2012/SUMO Support Forum

Title of Session (should also be the title of your Wiki page): Helping users on the Support Forums

Facilitator: Madalina Ana

Are you paid or volunteer staff?: staff

Area of Contribution (Team Name): SUMO

How are you currently involved with the community?: Community Manager

Location of Work (where do you reside?): Dublin

Talk Length (please choose between 30, 60, 90, 120 minutes): 30

Summary: This is an interactive session which aims to get contributors engaged in helping out on the support forums. We will discuss what we have been doing until now, what are the next steps and goals we need to achieve in order to improve the support we are giving to our users and how are we going integrate the new Mozilla priorities.

How your session furthers the MozCamp Goals (https://wiki.mozilla.org/MozCampEU2012/Tracks): It aims to help provide better Firefox Desktop, B2G and Mobile support

Expected Outcome or Deliverable: Contributor engagement around forum community discussions for Firefox Desktop and Mobile

Desired Audience Type or Skill-set: Interested Mozillians, SUMO contributors, anyone interested in helping users

Equipment Needs (Video projector already included):

To Be Completed by the Audience-

(If you would like) Submit a Question for the Speaker(s) or indicate what information you hope to gain by attending this talk here:

Place your name here if you would like to attend this talk:

• Ziggy Maes