Concept One

How to balance brevity and completeness.

Concept Two

Isolating and identifying the component of a system that is misbehaving.

Interactive Exercise

Something having to do with Tumblr, cufon, and smart-quotes on Firefox.

Summary and Discussion

1. What was the obvious problem?
2. What steps did you take to diagnose the causes of the problem?
3. What steps did you take to determine the extent of the problem?