Services/Sync/Sync Setup Improvements Desktop
Status
| Sync Setup Improvements - Desktop | |
| Stage | Shelved |
| Status | ` |
| Release target | ` |
| Health | OK |
| Status note | This feature is now being covered in Sync Setup Impovements. |
Team
| Product manager | Jennifer Arguello |
| Directly Responsible Individual | Jennifer Arguello |
| Lead engineer | Philipp von Weitershausen |
| Security lead | Yvan Boily |
| Privacy lead | ` |
| Localization lead | Axel Hecht |
| Accessibility lead | ` |
| QA lead | Tracy Walker |
| UX lead | Alex Faaborg |
| Product marketing lead | Jaclyn Fu |
| Operations lead | ` |
| Additional members | Ibai Garcia |
Open issues/risks
- Should we wait until the desktop and mobile work is done before touching the m.com copy and videos?
Stage 1: Definition
1. Feature overview
Sync is a service to keep the Firefox experience consistent across multiple devices. The adoption rate of new Sync users has plateaued and the percentage of single-device Sync users is the majority of users. The two main themes of this feature are to increase the adoption rate for Sync and to increase the number of Sync users with multiple devices (namely mobile devices). The goals below represent the findings of Sync Set Up usability testing and the culling of various feedback channels.
Goals
- Decrease non-essential messaging in the Set Up flow
- Ensure the user is confident Sync will keep synced data secure and private
- Let the user know that Sync is set up and working
2. Users & use cases
User: The user is a Firefox 4.0+ user. She/he has multiple devices that she/he would like to keep in Sync.
- A user would like to set up Sync on one desktop computer
- A user would like to set up Sync on two desktop computers
- Non-Sync user flow
- Sync user flow
3. Dependencies
| Dependency | Owner | Status |
| Provide updated set up flow to Support | Jen | Due date TBD |
| Update support documentation | Ibai Garcia | Due date TBD |
| Provide l10n team en-us copy | Jen? | Due date TBD |
| Update l10n Sync pages | Axel? | Due date TBD |
| Update blogs of changes | Jen | Due date TBD |
4. Requirements
| Must Have | Requirement | Notes |
| X | The user is reassured that sync data is secure | |
| X | The user is not confused by any step in set up | |
| X | The value of Sync is clear to the user | |
| X | For initial Sync setup, the user must know that Sync is working before set up is complete | |
| X | When setting up a subsequent desktop browser, the user must know that Sync is set up | See in Mock up how personas should be updated. Still not clear. Adding to issues list. |
| For a Sync user, reinforce how Sync works in the background | This is not part of set up, hence why it would be nice to have. It is not a blocker to completing this feature. | |
| For a Sync user, reinforce the Sync data is secure | This is not part of set up, hence why it would be nice to have. It is not a blocker to completing this feature. |
Non-goals
- Make Sync Setup on a mobile device easier
- Enhance the Firefox Home set up experience
Stage 2: Design
5. Functional specification
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6. User experience design
UX designs: http://people.mozilla.com/~faaborg/files/projects/sync/usabilityProblems/#
Stage 3: Planning
7. Implementation plan
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8. Reviews
Security review
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Privacy review
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Localization review
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Accessibility
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Quality Assurance review
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Operations review
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Stage 4: Development
9. Implementation
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Stage 5: Release
10. Landing criteria
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Feature details
| Priority | P1 |
| Rank | 999 |
| Theme / Goal | ` |
| Roadmap | Sync |
| Secondary roadmap | ` |
| Feature list | Services |
| Project | ` |
| Engineering team | Services |
Team status notes
| status | notes | |
| Products | ` | ` |
| Engineering | ` | Sketch notes from mcoates and ibai: Services/Sync/SetupConfusion. |
| Security | ` | ` |
| Privacy | ` | ` |
| Localization | ` | ` |
| Accessibility | ` | ` |
| Quality assurance | ` | ` |
| User experience | ` | ` |
| Product marketing | ` | ` |
| Operations | ` | ` |
Started to gather potential relevant bugs:
We should close the ones that are stale or not going to be worked on.
https://bugzilla.mozilla.org/show_bug.cgi?id=589980 - Revamp setup wizard
