378
edits
Changes
→Things to Look For
* Desktop: https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/
* Android: http://160.twinql.com/how-to-file-a-good-android-sync-bug/
{| class="wikitable sortable"
|-
! Error !! What it means !! What you can do about it
|-
| Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms
|| The server is currently underwater and is asking the sync client to try again later. || All we can do is wait until the server no longet has a heavy queue. Please notify the team if this goes on for more than 24 hours.
|-
| Sync.BrowserIDManager ERROR Failed to fetch a token for authentication: TokenServerClientError({"message":"assertion argument is not valid."}) OR Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network || There was a login failure and an underlying server or network error. || TBA <!--https://support.mozilla.org/en-US/questions/1014750-->
|}
{| class="wikitable sortable"
|-
! Error in UI !! What it means !! What you can do about it
|-
| "Unexpected error" on sign in || The server encountered an error when trying to log you in || Report this to the sync services team and file a bug with the affected platform above.
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|-
| Exceeded limit or link is expired on Password reset
|| You have tried to reset your password 10 times || All we can do is wait 30 minutes to try the reset again. Please also check the spam filter if you have not received an email.
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|-
| Wrong Recovery Key
|| IF you are on the old sync, please update to the new one. If this occurs on the new sync there may be an expired token. || Remove the account and add the account back.
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|-
| Sync options are greyed out.
|| This means the sync is in progress or the error message on the page. || On android, enable sync data for the Firefox Account. On the Desktop this should not happen.
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|-
| "Unknown Account"
|| This means that your account is not recognized. || Could you have set up your account on the old sync? Please update to the new one.
|}
== Things to Look For ==
This will soon be filled in with common log messages and details on what they mean, whether they're bugs, how to resolve them, etc.
