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If your product has as many users as Thunderbird and you get 80 new (or more! ) support topics per day through Get Satisfaction, then using the Get Satisfaction interface "as is" is too slow. The GS web interface is great if you deal with less than 10 (in total! the amount of new topics, replies to old topics and comments Thunderbird receives is about 300/day) topics a day but it breaks down after that. Too much scrolling and clicking.
This page is an attempt to develop a specification for software (e.g. Firefox extension, Thunderbird extension, but it could be anything that accelerates support using Get Satisfaction). It orginally originally stated off as a thread on Get Satifasction at:
http://getsatisfaction.com/getsatisfaction/topics/looking_for_folks_to_collaborate_on_accelerating_workflow_using_firefox_or_thunderbird_extension_or_greasemonkey_script_or
