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Thunderbird/Support/GetSatisfaction/TaggingConventions

185 bytes added, 16:12, 30 August 2011
Tagging Conventions: pending-<locale>
== Tagging Conventions ==
* pending-<locale> - boiler plate has been posted in topic, and we are waiting for reporter to indicate (via tags closeme-<locale> or helpme-<locale>) whether further help is needed
* closeme-<locale> - e.g. '''closeme-nl''' for dutch indicating the user has gone to the localized support forum e.g. geckozone for french language folks and the topic is no longer needed
* helpme-<locale> - e.g. '''helpme-es''' indicating the user is choosing to stay in getsatisfaction and needs help in that particular locale's language, e.g. Spanish for "es"
* singular forms NOT plural, i.e. use "crash" NOT "crashes", unless the UI has the plural form
* "closeme" if the topic needs to be closed (since GS doesn't have a close topic feature) - consider archiving the topic as well using the GS archive feature and/or modifying the subject of the topic so it's as specific as possible, users "pile on" to generic topics unfortunately
Canmove, confirm
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