Changes

Jump to: navigation, search

Thunderbird/Support/GetSatisfaction/TaggingConventions

128 bytes added, 15:27, 12 August 2012
disk space
<p>
* if the topic is one of the following common issues/faq areas then tag it
** "default email clientaccount setup" - for making Thunderbird the default email client** "default browser" - for making Firefox the default browser** , "datalossaccounts" - for emails deletedsetting up account problem
** "address book" - for address book issue
** "cannot receive email" - when you can't receive emails
** "cannot send email" - when you can't send emails
** "password" - problems with Thunderbird passwords in general
** "master password" - problem with Tb's master password
** "filters", "message filters" how to set up filters, question on filters
** "account setup", "accounts" for setting up account problem
** "upgrade" - upgrade problems, perhaps have tags for TB2 to TB3 e.g. "TB2 to TB3 upgrade"
** "news groups" - usenet issue
** "line breaks" - line break issue
** "phantom messages" - messages not being marked as read or not displayed
** "firefox does not launch" - firefox doesn't launch when clicked on from Thunderbird
** tag with email client for import and send/receive issues e.g. "hotmail", "outlook express"
** "email import" - email import issue. Please aslo add the name of the original application (ie Outlook, ...).
** '''{{Gsfntag|compact}}''' - for folder compact issues
*** '''{{Gsfntag|compactask}}''' - disabling ask fails, or user has trouble with the UI (eg http://gsfn.us/t/31mr2 )
*** '''{{Gsfntag|compactlost}}''' - compact causes dataloss
*** '''{{Gsfntag|compactwhy}}'''/'''{{Gsfntag|compactwhat}}''' - user doesn't understand compact. what is it?
** '''data recovery''' - for issue related to recovering/restoring data in the profile
** "dataloss" - for emails deleted
** "default browser" - for making Firefox the default browser
** "default email client" - for making Thunderbird the default email client
** '''{{Gsfntag|disk_space}}''' - want to free and minimize disk space
** "email import" - email import issue. Please aslo add the name of the original application (ie Outlook, ...).
** tag with email client for import and send/receive issues e.g. "hotmail", "outlook express"
** "filters", "message filters" how to set up filters, question on filters
** "firefox does not launch" - firefox doesn't launch when clicked on from Thunderbird
** "line breaks" - line break issue
** "master password" - problem with Tb's master password
** "news groups" - usenet issue
** '''{{Gsfntag|not_responding}}''' - when windows title bar has "(Not Responding)" aka Mac beach ball (vs unresponsive script, which is something different)
** "password" - problems with Thunderbird passwords in general
** "phantom messages" - messages not being marked as read or not displayed
** '''{{Gsfntag|unresponsive_script}}''' - unresponsive script dialog/error shown
** "upgrade" - upgrade problems, perhaps have tags for TB2 to TB3 e.g. "TB2 to TB3 upgrade"
** '''system recovery''' - for window system recovery
** '''data recovery''' - for issue related to recovering/restoring data in the profile
** operating system - if operating system tag whatever makes sense, e.g. "Windows Vista", "Windows XP", "Windows 7", "Linux" for generic linux stuff otherwise specific variant e.g. "Ubuntu"
** Thunderbird version, e.g. "Thunderbird 10", "Thunderbird 14" for Thunderbird 3.0 final, "Thunderbird 15 Beta 3", "Thunderbird 2.0.0.23"
* where it makes sense use the bugzilla keywords: https://bugzilla.mozilla.org/describekeywords.cgi
* if the topic is user experience related then tag it with the appropriate ux-keyword i.e. one or more of "ux-feedback", "ux-implementation-level", "ux-jargon", "ux-discovery", etc ([http://spreadsheets.google.com/pub?key=tJxF8zTuLdEj9pUcxnLAemA&output=html full ux keyword list in a spreadsheet with explanations], {{bug|561262|bugzilla implementation}}, [http://blog.mozilla.com/faaborg/2010/04/22/dont-talk-about-users/ blog post], [http://groups.google.com/group/tb-planning/browse_thread/thread/43f560a05d68c552?fwc=1&pli=1 thunderbird context])
* '''{{Gsfntag|not_responding}}''' - when windows title bar has "(Not Responding)" aka Mac beach ball
* '''{{Gsfntag|unresponsive_script}}''' - unresponsive script dialog/error shown
* locale issues:
Canmove, confirm
2,082
edits

Navigation menu