Support/Editor:PRD
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Firefox Support Knowledge Base Editor Requirements Document
DRAFT
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Contents
Overview
Intuitive and simplified Knowledge Base article editor.
Note
This PRD needs updating and clarifications.
- WYSIWYG will not happen
- Buttons to add screenshots/screencasts missing
- Edit area should be resizable
- Left-side column for labels should go away as it wastes space (the mockups imply this, but doesn't specifically say it)
Permissions
- When creating a new article, all options are available.
- After an article has been created, only an admin can change the language.
- When editing an article only locale leaders, approvers and admins can change an article category. (Staging area, Knowledge Base, Live Chat, etc.)
- When editing a staging copy, category cannot be changed.
Fields that require entered data
- Language
- Summarize your edit and cite a reference
Options
- Language: drop-down menu to select language (unknown language not allowed)
- Category:
- Administration (only available to admins and locale leaders)
- How to contribute (only available to admins, locale leaders, and approvers)
- Live Chat
- Knowledge Base (only available to admins, locale leaders, and approvers)
- Staging Area
- Sandbox/Testing Area
- This article applies to:
- Firefox 2 - The content of this article applies to users of Firefox 2.x.
- Firefox 3.0 - The content of this article applies to users of Firefox 3.0.x.
- Firefox 3.1 - The content of this article applies to users of Firefox 3.1
- Type of article:
- Help article - This article is a reference chart, tutorial, or a how-to article.
- Troubleshooting article - This article is for solving a problem.
- Summarize your edit and cite a reference:
- Mark other translations as out of date (only available on English articles)
Toolbar items
- Bold
- Italics
- Wiki link
- External link
- Numbered list
- List
- H1
- H2
- H3
- Menu path
- Button
- Kbd
- File name/path
- Pref name/value
- Code
- Note
- Warning
- Insert Image (will pop up prompt for:)
- Image uploader (mandatory)
- Image height
- Image width
- Alignment
- SHOWFOR (will trigger a drop-down, that includes:)
- Windows
- Mac
- Linux
- Windows and Mac
- Windows and Linux
- Mac and Linux
- –separator–
- Firefox 3.1
- Firefox 3.0
- Firefox 3.0 and 3.1
- Firefox 2
- Dynamic Content (will trigger a drop-down that includes all content labels for the language assigned to the article)
Viewing options
Tabs at the bottom of content area will choose what you view.
- Windows
- Mac
- Linux
- Source (if you want to edit the tikiwiki markup)
Mockups
The top of the editor will contain a warning that content needs to be reviewed before being applied to the Knowledge Base, and provide links to best practices, style guide, and policies page.
Technical Requirements
- WYSIWYG editor bug 454131
- Adding and removing tags should not be part of the article editor
- Dynamic content blocks should be part of the editor toolbar as a quickpaste function. bug 446078
- Buttons on the editor toolbar for applying SHOWFOR. bug 446076
- {SHOWFOR(spans=on)/} should be automatically applied to every article that uses the feature.
- Create or find icons for the editor toolbar that are easily interpretable.
- The image upload feature should be part of the editor toolbar, just like in Wordpress. bug 398767
- The width of the content area should be 100% of available space; and default height should fill up a large portion of the average screen space, only leaving room for the toolbar. bug 446072
- Get rid of the category selector on staging copies.
- Relabel "Edit Summary" in editor and add something to it about citing a reference. bug 446070
- Re-arrange items in editor bug 428073
- Add links to best practices, style guide, and policies at the top of the editor bug 446071
