Support/KB/Meetings/2012-04-19

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Meeting Details

Thursdays:

  • 09:00 PDT
  • 11:00 CDT
  • 12:00 EDT
  • 16:00 UTC
  • 18:00 CET


Phone call details:

  • California: 650-903-0800 then extension 92
  • Toronto: 416-848-3114 then extension 92
  • Toll-free: 800-707-2533 then password 369
  • Skype (free): +18007072533 then password 369

Then, enter the conference number: 9435#

Video details:

  • Guest video link
  • You will need to download and install the Vidyo desktop software.

irc.mozilla.org: #sumo <== Click the link to use web-based chat


Link to meeting video

Design & Development work

  • How can we work on support.allizom.org without work being lost?
  • We came up with a way to automate a lot of the content on task based pages. We can create a special wiki template that lists articles with specified topics, for example, Desktop + Download and Install + Error Messages. Some examples, [1], [2], [3]. This still needs work and there are open questions about it.

Desktop

  • Applicable to more than just Desktop - we started the style guide workshop: Title & Slugs, Summaries
    • Bram and Michael postponed starting the Topic workshop because the actual names of the tags didn't seem final.
  • Firefox 12 updates are done except for warnings on the front page and latest firefox issues article. Those will happen with the release on Tuesday.

Mobile

  • Landing pages for mobile have all been updated from first round of reviews, thanks to Scoobidiver and Tonnes for improvements.
  • mluna has a handful of new changes on the dashboard that need review.
  • Related articles was implemented for all mobile articles using the new tags recommended by Susan.
  • Tutorials for nativeUI were all updated for flow and sizing,
  • 10 articles and one navigation page still need updates for nativeUI, see https://support.mozilla.org/en-US/contributors/need-changes and look for [NativeUI]
  • 5 additional new articles are in the plan, but likely won't be drafted for beta
  • At least two more tutorials need to be developed for Add-ons and Getting Started

Services

Marketplace

Metrics

Localization

Community

Roundtable

Comments, questions, ideas

Actions for next week

  • Kadir to ask sumodev about how much maintenance it is to continue to maintain both staging environments so we can have one with a regularly updated database to do search tuning.
  • Michael to create a feature page for the topic templates
  • Everyone to look over the "Metrics to track" section of this etherpad. We want to decide which ones are necessary before implementing them.
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