Support/Knowledge Base/2009-Q3-Goals/CSAT:FAQs

1. How do I use Private Browsing?
   Common search terms: private browsing, privacy mode, anonymous, porn, record
   
2. How do I set the homepage?
   Common search terms: home, page, start, homepage, tab, updated, login
   
3. How do I clear my private data?
   Common search terms: history, cookies, cache, private data, clear, delete, erase, wipe
   
4. How do I clear the location bar?
   Common search terms: clear, remove, delete, history, address, URL, location, website
   
5. How do I enable cookies?
   Common search terms: cookies, enable, allow, website, login, accept
   
6. How do I make Firefox the default browser?
   Common search terms: default, links, URLs, open, page
   
7. Pop-ups are not being blocked.
   Common search terms: popups, pop-unders, block, blocker, windows
   
8. Username and password is not remembered.
   Common search terms: login, password, bank, history, text, form, yahoo
   
9. Firefox takes too long to start up.
   Common search terms: start, load, wait, boot
   
10. How do I export bookmarks to an HTML file?
    Common search terms: export, bookmarks, html, transfer, import
    
    

Common instances of incorrect terminology

• Bookmarks in location bar: Cannot clear history, Clearing search bar
  
• Location bar: Search bar
  
• Cookie issues: Passwords not working
  
• Unable to connect: Firefox doesn't start