Support/Weekly Meetings/Agenda 2008-02-11

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Support » Weekly Meetings » 2008-02-11

Sumo

  • Performance issues
  • Weekly metrics [3]
    • Top 5 search strings account for < 5% of total searches
    • Top 100 is < 18% of total searches
    • Increased searches for update, updates
  • 0.5 milestone status (localization) [4]
  • 0.6 milestone status (in-product help) [5]
    • Create new start page [6]
    • ...then create separate in-product landing page [7]
  • Suggested 0.7 milestone: Improve the forums
    • Topic answered
    • Better theme
    • More...
  • In process of redirecting www.mozilla.org/support/firefox/ pages to support.mozilla.com equivalents.
  • Candidate revisions to Mozilla's web site privacy policy

Knowledge Base

  • I've started implementing the SHOWFOR plugin on the rest of the KB, but there a couple of major/minor bugs. [8][9]
    • Could use a document on SHOWFOR.
  • 6 new requests, 0 new articles
  • No new contributors
  • We had our first case of vandalism.
    • Staging system prevented it from ever going live.
    • Highlighted a lack of ability to ban by IP [10].
  • Still a lot of comment traffic. Text and bolding still needs work [11]

Forums

  • 25-50% increase in threads, probably due to the 2.0.0.12 upgrade
    • Lots of firewall issues
    • Looking into using trolly's EnumProcess.[12]
  • Software upgraded.
    • Mostly bug fixes.
    • Added "Report a post" feature.
    • Looking for feedback on the biggest problems. [13]
      • Some of the most annoying problems are not forum specific - cache bug makes us lose textarea contents when pressing back.

Live Chat

  • Status? (contributors, traffic, software, etc.)
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