Support/Weekly Meetings/Agenda 2008-04-14

Support » Weekly Meetings » 2008-04-14

Sumo

• Performance status [1]
• SUMO day -- wrapping up
• Weekly metrics [2]
• l10n freeze for in-product -- need to announce and provide diffs and instructions for localizers
• UI l10n strategy -- need alternative way for localizers to translate UI using one single text file

Knowledge Base

• Bugzilla: 5 new article request bugs [3], 3 article requests fixed [4]
• New tutorials
  • Editing articles
  • Adding screenshots
• New How to Contribute page [5]
• 185 total contributors (67 new)

Forums

• Status

Live Chat

• Already added the basic stats to the weekly metrics (chat length etc), haven't added the number of active contributors as that requires counting by hand
• Status update - The queue timeout issue has been fixed. Chase directed me to a setting I hadn't seen before. Users should now be able to wait in the queue for 10 min before being redirected. The average wait time should thus make a big jump next week, and the number of unanswered chats should drop (comments added to those fields on the spreadsheet)
• Sumo day went well, not a lot of new contributors, but a handful of good ones who are already involved in the community, we'll see if they stick around.
• Will publicly add a new "trial" shift for european times, 10am PDT to 12pm PDT, though users looking for help at this time seem to be North Americans, will see if this changes