Support/Weekly Meetings/Agenda 2008-04-21

Support » Weekly Meetings » 2008-04-21

Sumo

• Performance status [1]
• Weekly metrics [2]
  • Moving Profiles?
• Interface l10n ETA this week [3]

Knowledge Base

• Status

Forums

• 1053 threads last week
• Until we get a tracker/tagging/whatever to know things to document in the KB, using a thread to track these things.
• Some patches waiting for review. New patches waiting for np's computer to become un-busted.

Live Chat

• New 10 min timeout seems to be helping
  • Stat is quite high as the stats for 17/4 to 19/4 are
  • Total number of users entering chat queues: 293
  • Number of users never picked up by an agent: 127
  • Cww was open, maybe he knows what happened? Really busy with only one on?
• Don't seem to have any sort of extra interest for the trial shift, though there are a lot of users finding us at 11am PDT
• Openfire Enterprise is now open source[4]