Support/Weekly Meetings/Agenda 2008-08-25

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Support » Weekly Meetings » 2008-08-25

Sumo

  • Late Firefox 3 launch post-mortem
  • Gathering/reporting top issues
  • Weekly metrics
  • 2.0.0.16->3.0.1 Major Update to be released tonight
  • Bugzilla product renamed. New name: support.mozilla.com (cilias)


Knowledge Base

  • Bugzilla: 0 article requests, 5 bug articles fixed [1].
  • Changes in article theme (no longer a big search box above article)
  • Malware article is up [2]
  • Plugin pages were renamed, and redirects applied to old names.
  • Text for "Thank you" page, after saving an edit is drafted. Feedback wanted [3].

Forums

  • Status?

Live Chat

  • Hours/schedule this week
  • Over 400 chat sessions last week!
  • New patch - position in queue (thanks zzxc!)
  • New queue - advanced