Support/Weekly Meetings/Agenda 2008-08-25

Support » Weekly Meetings » 2008-08-25

Sumo

• Late Firefox 3 launch post-mortem
• Gathering/reporting top issues
• Weekly metrics
• 2.0.0.16->3.0.1 Major Update to be released tonight
• Bugzilla product renamed. New name: support.mozilla.com (cilias)

Knowledge Base

• Bugzilla: 0 article requests, 5 bug articles fixed [1].
• Changes in article theme (no longer a big search box above article)
• Malware article is up [2]
• Plugin pages were renamed, and redirects applied to old names.
• Text for "Thank you" page, after saving an edit is drafted. Feedback wanted [3].

Forums

• Status?

Live Chat

• Hours/schedule this week
• Over 400 chat sessions last week!
• New patch - position in queue (thanks zzxc!)
• New queue - advanced