Support/Weekly Meetings/Agenda 2008-09-29

Support » Weekly Meetings » 2008-09-29

Sumo

• Weekly metrics
• Last week's weekly support issues

Knowledge Base

• Bugzilla: 2 new article requests [1][2], 1 article bug verified fixed [3]
• Disable Smart Location Bar article is renamed

Support Forum

Live Chat

• Traffic down again, answer rate >60%
• Common issues: in weekly issues thread
• New hours, Helping with Live Chat updated
• About 5 new accounts last week, 0 account approvals
• Need more people to connect after-hours to chat-support.mozilla.com (with any Jabber client)
  • Any instructions on how to connect with Jabber client?--cilias 16:48, 29 September 2008 (UTC)
• Anyone who can help this week, please sign up on the live chat coverage page