Support/Weekly Meetings/Agenda 2008-11-10

Support » Weekly Meetings » 2008-11-10

Sumo

• David is in MV for a Marketing Work Week
• Weekly metrics
• Last week's weekly support issues
• 0.7.2 to be pushed on Thursday bug list
• Logo Candidates. Post your feedback on Tara's blog post.
• SFD planning

Knowledge Base

• Bugzilla: 1 new article request bug 463477, 0 article bugs verified fixed
  • That new article request is for an article on Private browsing (i.e. 3.1 documentation major feature)
• Upgrading Firefox article is going to be renamed to Updating Firefox
• Top 15 articles are now translated in German
• Still want feedback on article editor mockups
• In-product help discussion status:
  • It's too late in Firefox 3.1 development to consider adding help-topic links.
  • Localization issue is still up in the air, but now have some metrics. (Interesting stat: 65% of all support.mozilla.com traffic is in-product help start pages)

Support Forum

Live Chat

• Metrics update:
  • Traffic down again, percentage answered is high
  • 4 new accounts, 2 account approvals (ezadkiel, moon)
• Number of broken bookmarks cases without Norton 360 (contributors forum thread) were up last week, around 4 cases per day.
• Full stats for all issues will be on Live Chat issue guide later today
• Feedback wanted on new Live Chat troubleshooting guide