Support/Weekly Meetings/Agenda 2009-03-16

Sumo

• Weekly metrics
  • What happened on Feb 24th (re: start page bounce rate)? -cilias
• Last week's weekly support issues
• Push SFD back to end of May?

Knowledge Base

• 3.1 to 3.5 SUMO META bug bug 481465
• Best Practices doc change: be less chatty
• Useful article comments tracking page [1]

Forum

• Should we have a guide to asking questions?
• Comment about this read me thread in this contributors forum thread

Live Chat

• Two threads about live chat abuse in Contributors forum, but still very rare.
• More people crashing due to corrupt sqlite
• Collin1000 is now a room monitor
• Metrics update: 4 new helpers taking chats, 16 total active helpers

Roundtable