Support/Weekly Meetings/Agenda 2009-03-30

Sumo

• Weekly metrics
• Last week's weekly support issues

Knowledge Base

• The parent options window articles will start to be purged.
• Searching for ways to make article comment triage community based.
• Couple of blog posts coming: Writing concise docs, and monitoring a category
• It looks like April 7 is the date for updating KB from 3.1 to 3.5

Forum

• Huge spike in number of replies by contributors powered by mainly one person (again, cor-el -- some of these are dupes due to the below).
• Still getting timeout errors when posting.

Live Chat

• Metrics update: 15 active helpers (1 new)
• Crashes (Flash, sqlite), corrupt sqlite files, and 'chrome registration failed' remain top complaints
• New blog post about Live Chat web client PRD

Roundtable

• Need to go through how to contribute documentation to make sure we don't tell people to register as contributor now that that option is gone/default.