Support/Weekly Meetings/Agenda 2009-06-22
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< Support | Weekly Meetings
Sumo
- RC1 support status
- Last week's weekly support issues
- Weekly metrics
Knowledge Base
- Crash article CSAT is up from 3.88 in May to 4.38 this month. Understandability has dropped to below 50%.
- New pages addressing l10n feedback from last year:
- Firefox 3.5 KB update
- KB audit edits are backported to Updating articles for 3.5 page.
- Now that RC2 is out everyone can update screenshots. Blog post is drafted.
- Top localizers have been updating as well. de, fr, it, es, ja, nl average at over 90% on l10n Dashboard.
Forum
- bug 464906 happening again.
- Lots of good input on Support/ForumUX/PRD
Live Chat
- Top chat tags (all) (3.5 only), webmail problems way up last week
Roundtable
- SFD Update
- 61 signons
- Will draft e-mail for wednesday