Support/Weekly Meetings/Agenda 2009-06-22

Sumo

• RC1 support status
• Last week's weekly support issues
• Weekly metrics

Knowledge Base

• Crash article CSAT is up from 3.88 in May to 4.38 this month. Understandability has dropped to below 50%.
• New pages addressing l10n feedback from last year:
  • Approvers list
  • How we are different from other wikis
• Firefox 3.5 KB update
  • KB audit edits are backported to Updating articles for 3.5 page.
  • Now that RC2 is out everyone can update screenshots. Blog post is drafted.
  • Top localizers have been updating as well. de, fr, it, es, ja, nl average at over 90% on l10n Dashboard.

Forum

• bug 464906 happening again.
• Lots of good input on Support/ForumUX/PRD

Live Chat

• Top chat tags (all) (3.5 only), webmail problems way up last week
  • Top user experience tags

Roundtable

• SFD Update
  • 61 signons
  • Will draft e-mail for wednesday