Support/Weekly Meetings/Agenda 2009-07-13

Sumo

• Weekly metrics
• Last week's weekly support issues

Knowledge Base

• How do we document top crashes in which the cause/solution is unknown?[1]
• Articles w/csat score below 4: [2]. Help us improve them!
• So far only one proposed solution for centralizing communication [3]. We should get more ideas.

Forum

Live Chat

• The percent of chats marked as "unsolved" was higher last week than most previous weeks; investigating to see which reason(s) were selected
• Top chat tags

Roundtable

• Discussion about new Contributor Home Page design