Support/Weekly Meetings/Agenda 2009-08-10

Sumo

• Weekly metrics
• Last week's weekly support issues

Knowledge Base

• Would like to see some action on re-organizing the Bookmarks documentation (Contributors Forum thread). Drafts of new task-specific articles have been produced - how best to integrate their content (read thread for some discussion)? -Bo
• Edits made to Installing Firefox on Windows last week. We'll check the poll data on it this week, to see if the edit was an improvement.
• Localized version of HTC page is almost ready.
• FTP, _PR_MD_SEND, Pages that use the Flash plugin crash on Mac articles are all public.
  • 6 top crash articles still need to be drafted.
  • My blog post about crash documentation is still waiting for review.
• Interesting SUMOdev stuff on the staging server for those who want to test:
  • Email notifications for KB rejections/approvals. bug 446082
  • Warning when creating articles with bad characters. bug 465029
  • Localized articles inherit additional category info from en-US version. bug 487598

Forum

• Request from devs for most common signatures. I'm working on a way to get that automatically

Live Chat

• Common tags from last week
  • Most common questions were crashes, Firefox won't start, add-on issues, slow/hang issues, and firewall problems
• Discussion in the contributors forum about replacing the "trainees" workgroup

Roundtable

• Support Firefox Day: survey came back with lots of people liking the videos but hating the video quality.
• Should I blog about Forum UX upcoming changes?