Support/Weekly Meetings/Agenda 2009-08-31

Sumo

• Weekly metrics
• Last week's weekly support issues
• How could Firefox make troubleshooting user problems easier? bug 491562 bug 367596
• SFD update

Knowledge Base

• Specific articles about Bookmarks and Cookies are being worked on, and hopefully in the KB early this week.
• New articles: Deleting bookmarks, Will Firefox work on Snow Leopard
• Note about Snow Leopard: Screencast recording is fullscreen-only. SUMO has a size limit of 640x480. Some issues in the forum about Firefox and Snow Leopard.
• Should we remove the "Print" link in the Actions box? [1]

Forum

• Lots of support threads in the Contributors forum, something happen?
• Jump in traffic to forums this week

Live Chat

• tags from last week

Roundtable

• Support common-issues triage tomorrow at 10 AM.
• New SUMO blog theme proposed by leo.
• Crashes data stored now on sumo_processed DB in crashes table