Support/Weekly Meetings/Agenda 2009-09-21

Sumo

• Weekly metrics
  • Start page bounce rate theory from last week: large increase in referrers from Firefox whatsnew pages.
  • Top articles block was updated last week, to reflect top questions.
• Last week's weekly support issues

Knowledge Base

• New articles: Crash when closing a Gmail tab, Bookmark folders
• One article for crashes caused by malware?
• Article for Facebook issues? [1]
• Contacted metrics team about what changes make the greatest impact to CSAT score. We may have a phone meeting this week. (Haven't got to details yet.) [2]

Forum

• User traffic in the Contributors forum could be coming from Google.[3] -cilias

Live Chat

• Most common chat tags, no major changes in the past two months. (Crashes/hanging is still the most common problem)

Roundtable