Support/Weekly Meetings/Agenda 2009-10-26

Sumo

• Weekly metrics
  • What are the time ranges for trended search terms?
• Last week's weekly support issues

Knowledge Base

• New articles:
  • Crash signature - RtlpCoalesceFreeBlocks or RtlAllocateHeap
  • Will Firefox work on Windows 7
• Need someone for Windows 7 screenshots
  • Possible change in screenshot policy, preferring Windows 7 screenshots over XP? (XP still has the majority of traffic)
  • Support day idea: Focus on Windows 7?
• How can we create a bridge for Live Chat and Forum contributors to start contributing to the KB?

Forum

• New helpers: TXGuy and jscher2000

Live Chat

• Graph of issues and tags
• New blog post: "Connecting with hundreds of Firefox users each week"
• Welcome to new contributor fingalpc

Roundtable

• Mockup of the help users on forum screen at [1]