Support/Weekly Meetings/Agenda 2009-11-02

Sumo

• Weekly metrics
• Last week's weekly support issues
  • Re: websites blocking cookies: Findings from forum thread [1] (cilias)
    • They complain about specific sites, not all sites. The sites vary (facebook (no specific app), google, ebay, amazon)
    • Some instances of settings not being saved.
    • Re-installing does not work.

Knowledge Base

• New article: Entry point js_SaveRegExpStatics could not be located
• Gathering list of articles that need to be updated for 3.6 [2]
• SUMO 1.4.2 (next SUMO release) will:
  • add an upload button for adding screenshots.
  • let us switch to a new start page
• Reword "Did this article solve your problem"? [3]

Forum

Live Chat

• Starting a new live chat shift at 6:00am Pacific this week

Roundtable