Support/Weekly Meetings/Agenda 2010-03-29

Sumo

• Welcome to the team, Michael Verdi!
• Q2 (public) SUMO goals:
  • Increase support localization reach by 5% (mostly Kadir)
  • Increase helpfulness of SUMO articles by 2% (mostly djst, cilias, michaelverdi; shared with Metrics team)
  • Implement new support forum (mostly sumodev)
  • Implement new discussion forums (mostly sumodev)
• Other noteworthy (internal) Q2 goals:
  • Establish support presence on Twitter (Kadir)
  • Incorporate Twitter metrics to our weekly common issues reporting (Cww)
  • Establish weekly reports of mobile Firefox support metrics (Cww)
  • Finalize PRD for new KB (cilias, Kadir, michaelverdi?)

Knowledge Base

• New article: Personas disappear from the Add-ons window
• Redirects for Persona-related searches are up

Forum

Live Chat

Social Media

• Twitter experiment started this week

Roundtable

• Unicode wiki page name collisions.