Support/Weekly Meetings/Agenda 2010-07-26

Sumo

• Weekly metrics
  • SUMO 1.5.6 will give us what we need from Web Trends so we can work on updating our scripts
• Q3 goals tracking
• about:support evaluation/discussion
• Flash video issues: anything we can document?

Sumo development update

• One focused milestone after SUMO 2.2 to focus on the discussion forum:
  • Add ability to move threads between different discussion forums
  • Add ability to set read permission levels on forums (so we can create a moderator forum, among other things)
  • Add ability to subscribe to e-mail notifications whenever a new thread is posted to a discussion forum (won't send e-mails for each post in a thread though)
• 2.2 aiming to freeze today.
  • Everyone please test the forum!
  • Non-critical fixes will need to wait, but let's get bugs filed.

Knowledge Base

• Lots of blogging and some discussion.
  • https://support.mozilla.com/en-US/forums/contributors/704535
  • https://support.mozilla.com/en-US/forums/contributors/702206
• Working on taking over mobile support

Forum

Live Chat

• Working on a quick read "answering a question" guide for new contributors.
  • Would a print version and/or video be useful?

Roundtable

• Contributor home page rewrite (Matthew)
• Firefox Beta test pilot study feedback
• Blog schedule