Support/Weekly Meetings/Agenda 2010-08-02

Roundtable

• 2 blog posts going out this week:
  • 2 years of German SUMO
  • Features of the new support forum

Sumo

• Weekly metrics

SUMO Development

• 2.2 is feature complete and undergoing final testing.
  • Please try it out!
  • Only taking critical or blocking bugs in 2.2 now.
  • On target to release Wednesday.
• 2.2.1 is next.
  • Starting this week.
  • Very focused, ~3 bugs. Not taking additions at this point.
  • May be interrupted by our onsite next week.

Knowledge Base

• Plan for dealing with article rewrites.
  • Will post about it and implement this week.
  • Need to work on a better system for Kitsune.
• Preparing for Mobile site merge
• Preparing for Fx4 Beta info in SUMO
• Preparing for Twitter Signpost project
• Continuing to finalize Kitsune KB mockups.

Forum

Live Chat

Goals checkup

https://intranet.mozilla.org/2010Q3Goals#Support