Support/Weekly Meetings/Agenda 2011-08-08

Sumo Development

Roundtable

• Topic for the All Hands (?¿) - Multichannel support (Cow path + FB conversations). Should we support user were they are? should we bring them to SUMO? Do we aim to address each and every single question about Firefox that populates the Net? What can we do to balance resources + efficiency + user expectations + user satisfaction?

Firefox status update

• Add Ons Marketplace - AMO will turn into a marketplace with room for paid add-ons.

Known shipping bugs:

• bug 670542 -- malware causes crash on startup.
• bug 674610 -- gestures on OSX Lion

Metrics

• SUMO
• Mobile specific

Knowledge Base

Still working on:

• Defining and adding topics to articles.
• Troubleshooting articles
  • How do I fix Firefox
• Refinement of the ready for L10n feature. Currently when a trivial edit is marked ready for l10n it isn't shown to localizers but in may contain previous revisions that were major edits.

Forum

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