Support/Weekly Meetings/Agenda 2018-08-29

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Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

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Live chat

PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

AGENDA

COMMUNITY ROUNDTABLE

Please add your agenda items here if you are a contributor or community member

COOL COMMUNITY NEWS OF THE WEEK

CONTRIBUTORS OF THE WEEK

(Please link to their profile and add a reason for nomination)

  1. McCoy - Last week over the weekend there was a Sync outage Fri to Sat. McCoy started a thread to track the incident for users visiting support.mozilla.org and got back to most of the opened questions about the "Unexpected error" they reported and trying to login. Thread [2] Example of kindness [3]

UPDATES AND ANNOUNCEMENTS

PRODUCT UPDATES

  1. The Firefox Desktop information for the 62 launch is available in the Community Forums
  2. ...and so is the Firefox for Android information
  3. Roland asks: "For Firefox 62 Desktop, what should SUMO report to Firefox Desktop Engineering, Product Management and Product Marketing?" - join in, please!
  4. Language pack download page issue reported by James - what's the procedure here?

PLATFORM UPDATES

  1. bugfix request: Users are not receiving some (or all) notifications from KB forums, contributor forums and localization dashboards and related bug

KNOWLEDGE BASE AND LOCALIZATION

  1. Template cleanup? (Thanks, Lan!)
  2. Blog post about the Top 20 sprint and not only
  3. over 280 revisions in the last 7 days - woohoo!
  4. New Firefox Rocket article for a Beta feature
  5. 62 release content:
    1. https://support.mozilla.org/en-US/kb/risks-downgrading-older-version-firefox-shared-pro
    2. https://support.mozilla.org/en-US/kb/remove-synced-device-firefox-accounts
    3. https://support.mozilla.org/en-US/kb/bookmarks-firefox
    4. https://support.mozilla.org/en-US/kb/tracking-protection
    5. https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox
    6. https://support.mozilla.org/en-US/kb/use-search-bar-firefox
    7. https://support.mozilla.org/en-US/kb/about-new-tab-page
  6. 63 release content in progress (will be shared during next meeting).

SUPPORT FORUM

SOCIAL SUPPORT

  • Welcome back Andrew! You are on a role!
  • New users may be coming into the telegram chat from the blog post about SUMO day - please say hi!
  • Discussions to catch up on:
  • We need help with Triagging still, is anyone interested, please reach out to Guigs.
  • Metrics:
    • 8/19 - 8/26 205 Help Me *87 Replies 61 from AoA! ~72% response rate! Way to go
    • Top referral pages to the forums from Twitter: Accessibility Services (JP), Refresh Firefox, Using Safe Mode, No longer works on Windows XP, Firefox Sync troubleshooting tips, Install Firefox on Linux, Flash protected mode, and insecure connection from Where is a check that http://ciscobinary.openh264.org/openh264.. is safe? Why no https and no hash for it?
      • From Facebook: Disable or remove add-ons, Delete Browsing, Search and Download History, Get Started, Main Kb, How Does Malware Work, in english and DE and Russian made it tothe top - Insecure connection and the Zoom Feature

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.

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