Support/Weekly Meetings/Agenda 2018-11-28

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Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

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Live chat

please note that the agenda should not be edited starting 2 hours prior to the event - thanks!

PARTICIPANTS

Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)

  • guigs
  • vesper
  • rtanglao won't be here because of a meeting conflict! See you in Orlando some of you!
  • cilias

AGENDA

COMMUNITY ROUNDTABLE

Please add your agenda items here if you are a contributor or community member

COOL COMMUNITY NEWS OF THE WEEK

  1. Mozlando next week - we'll see some of you there!
  2. Potential changes coming to the way we communicate (and to the structure of these meetings/notes) (post-Mozlando)
  3. Most of Mozlando content will be shared with everyone once we're back and it's neatly organized and "pruned"
  4. Some subjects we'll be talking about in Mozlando: 2018 in summary, 2019 in preview, new products and support models, completed community research, directions for all areas of Support in 2019, etc.

CONTRIBUTORS OF THE WEEK

(Please link to their profile and add a reason for nomination)

  1. jscher2000 for his ongoing politeness, friendly technical solutions and software development of support related tools!
  2. philipp for explaining certificates in Windows to Roland over and over again :-)
  3. mcoy for friendly replies in the SUMO forum that are also technically correct

UPDATES AND ANNOUNCEMENTS

PRODUCT UPDATES

PLATFORM UPDATES

KNOWLEDGE BASE AND LOCALIZATION

  1. Over 700 revisions published in the KB over the last 7 days - woohoo!
  2. Firefox version 64 documentation in the pipeline (and ready for your localization magic!):
    1. Live bookmarks migration: https://support.mozilla.org/en-US/kb/live-bookmarks-migration
    2. Error pages for common TLS certificate issues have been updated to be clearer: https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean
    3. Remove add-ons through context menu on add-on buttons on toolbar: https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons
    4. Search shortcuts mentioned https://support.mozilla.org/en-US/kb/search-web-firefox
    5. Assign keywords to search shortcuts: https://support.mozilla.org/en-US/kb/assign-shortcuts-search-engines
    6. Select and act on multiple tabs at the same time: https://support.mozilla.org/en-US/kb/tabs-organize-websites-single-window and https://support.mozilla.org/en-US/kb/mute-sound-firefox-tabs
  3. Outstanding issue: some strings are still not showing up as localized (even if they are): https://bugzilla.mozilla.org/show_bug.cgi?id=1494273

SUPPORT FORUM

  1. Welcome BrMvargas to the forums, check out the KB forums to find out how to get started! And welcome Malvineous, thank you for answering questions in the forums! And welcome Jafetpalma for your help in the spanish forums.
  2. Get your thoughts into the discussion before next Friday, when we have the workshop on High Value Contributions with the All Hands participants. What is a High Value Contributor
  3. What do you want to see in the forums for 2019?
  4. Thank you so much for your help in the questions forums, looking for a challenge - check out collaboration here in the Advanced Troubleshooting forum

SOCIAL SUPPORT

  1. Is anyone interested in helping out with the next SUMO day as a team captain? SUMO Day Splash page
  2. Thank you so much for your help with Firefox 63, it was such a success we are opening invitations for Firefox 64 you can invite a friend. RSVP with the link above.
  3. Curious about the #fxhelp tag, check outhow to get involved today
  4. 51 Replies in the last 7 days, thank you!

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.

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