Support/Weekly Meetings/Agenda 2018-12-12
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< Support | Weekly Meetings
Contents
Meeting Details (scroll down for the agenda)
(meeting duration approx. 30 minutes) starting at: 16:00 UTC [1] Quick reference timezone conversions: 9:00 PT 12:00 ET 17:00 CEST 21:30 IST
Call Details
- California: 1-650-903-0800, pin 2 then 8437 then #
- Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
- Skype (free): +1 800 707 2533, pin 2 - then 8437 then #
Participate
- Join the meeting on Vidyo (You'll have to download and install the Vidyo Desktop client)
- Watch the meeting live via Vidyo
- AirMozilla
Read more
Live chat
please note that the agenda should not be edited starting 2 hours prior to the event - thanks!
PARTICIPANTS
Please add your name and profile link (if you have one, Mozillians or support.mozilla.org)
AGENDA
COMMUNITY ROUNDTABLE
Please add your agenda items here if you are a contributor or community member
- Mozlando wrapped up!
- Recordings for NDA Mozillians:
- All Company Plenary - https://mzl.la/mozlando-plenary-2018-12-04
- Product All Hands - https://mzl.la/mozlando-product-2018-12-04
- ET All Hands - https://mzl.la/mozlando-et-2018-12-04
- Mozilla Foundation Plenary - https://mzl.la/mozzlando-mofo-plenary-2018-12-05
- Emerging Technologies Lightning Talks - https://mzl.la/mozzlando-et-lightning-talks-2018-12-05
- Mozlando agenda items to be shared with you before the year ends:
- 2018 in Support: A Summary
- Contributors: principles, quality, culture
- Connecting Closer to Firefox Roadmap in 2019
- Support Community: Information flow through meetings, blog posts, tweets, and more!
- Play Store Response Program Progress
- Mozilla (MoCo) Slack Discussion - Etiquette Refresher for 2019
- 2019 in Support: A Look Ahead
- Creating community in new support channels in 2019
- Video, Interactive, and Rich Content in KB Articles
- Forum Support in 2019
- Localization in 2019 (in general and for Support)
- Ideal Social Support - ideation time!
- Turning Answers Into Articles
- Social Support in 2019 (featuring onboarding)
- For all of the above, we will be sharing materials from Mozlando and/or summaries with action items
- A lot of these will be just as "FYI" - so that you know what's going on, but with no action required
- Some of them will have requests to take action - more details with each separate topic