Support/Weekly Meetings/Agenda 2023-08-23

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Meeting Details (scroll down for the agenda)

(meeting duration approx. 45 minutes) starting at: 17:00 UTC [1]

Northern winter Northern summer
09:00 PT 10:00 PDT
11:00 CST 12:00 CDT
17:00 UTC 17:00 UTC
18:00 CET 19:00 CEST
22:30 IST 22:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

Live chat

  • SUMO - Matrix channel

Read more

PARTICIPANTS

Please add your name and your SUMO profile link (you can also attend our event in the community portal):

  • Sarto
  • Usama Khan - Product Manager (Firefox Desktop)
  • JR
  • Abby

CONTRIBUTORS SHOUTOUT

(Please link to their profile and the reason for the mention)

  1. Big thanks to Paul who helped investigate 3 different incidents for Firefox in the last 2 weeks. There has been a huge amount of work going on for the CX team this quarter and you being involved in these incidents to help provide forum examples, follow up with users, and help herd some community folks to investigate has been very helpful.
  2. Thanks to Jscher2000, Danny Colin, Paul, jonzn4SUSE, Dan, TyDraniu, and Zulqarnainjabbar99 for your input on my thread about UX Pain points leading to users leaving Firefox in the first 30 days.

AGENDA

TOPIC OF THE WEEK

  1. [Call for help] We're looking for folks who speak German, French, Italian, Spanish, Polish, Dutch, Portuguese, Ukrainian, and Czech to help us quality test Firefox desktop new translation feature. Detailed instruction can be found in this doc. We'll be reaching out to locale groups, but if you're available to help, please reach out to Sarto.
  2. A reminder that Kiki is out on maternity leave for the next 3 months (July 24 – Oct 23, 2023)

MOZILLA'S WORLD UPDATE

  1. r/firefox forum at Reddit has been reopened, but only accept posts about red pandas. More about that in the contributor forum.

PRODUCT UPDATES

Check out the weekly Support Release scrum Recording for details on upcoming releases. Follow up with JR Johnson if you have any questions about whats upcoming.

Desktop V117 (Aug 29)

  • Full Page Translations
  • Expand recently closed tabs to include all windows

Mobile V117 (Aug 29)

  • [Android] Unified Search update + adding field to set custom search engine suggestion URL

VPN/Relay

  • VPN V2.16 (Aug 8th): Removal of give feedback option
  • Relay Territory expansion (Aug 1): Cyprus, Estonia, Greece, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia, Poland, Denmark, Czech Republic, Romania, Hungary, Bulgaria, Croatia

Pocket

  • Pocket Account to FxAccount migration (Aug 16th)


KNOWLEDGE BASE AND LOCALIZATION

  1. Updates to the "Edit Article Metadata" link when localizing KB articles

SUPPORT FORUM

  1. [Ongoing project] Premium product escalation process

SOCIAL SUPPORT & MOBILE STORE SUPPORT

  1. Unified permission: If you request for an account on Conversocial/Verint now, you'll get permission to both Twitter and Play Store queues. You'll also be offered to help with specific locale queue if you indicate that you can speak languages other than English.

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.

  1. We need more votes on this idea!
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