Support/Weekly Meetings/Minutes 2009-08-24

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Sumo

Knowledge Base

  • Attn: bug 505356 "Open all external links in KB articles in new window/tab" -Milos
    • Annoying when you read a support article, and you want to read a .. right-click
  • Bookmarks reorganization -- Bo is going to start filing bugs this week for new task-specific articles.
  • Thanks to Bo, all top 5+ crash articles are in the KB. One new one this week. Big thanks to Bo!
    • cilias to test searches to make sure they work (including non-en-US locales)
    • cww to see how we can add "crash" to the Crash Report form as an OR search, to ensure that the generic "Firefox Crashes" article is always included in the results
  • This week we'll focus on getting the Bookmarks and Cookies articles split.
  • KB CSAT took a dive in March, but I don't know the cause
    • There were three firedrills in April, which was the second month of drop, but that doesn't explain March
    • djst to ask Patrick and Ken about this to see if there are other similar drops in March-April other than SUMO CSAT
  • PRD draft for KB article requests, tracking, and discussion. (Discussion thread)
  • Looking for feedback from localizers: Simplifying how to translate articles.
  • Probable change in screencast/screenshot policy. Have a look. Give your feedback. [1]
  • Sumodev stuff for anyone who wants to test on support-stage:
    • Email notification when an edit is made/approved/rejected (with comments). bug 446082
    • Reviewers now set "Mark other translations as out of date" instead of editors. bug 469188

Forum

  • Writing guidelines for forum moderators (draft)
  • Forum search currently filters by locale, which is rather pointless since we only have one locale and it wouldn't be able to distinguish other languages even if someone e.g. wrote a post in German
    • cww to test and file bug

Live Chat

Roundtable

  • SFD will be a KB writing sprint on 9/3
    • Blog post about it to be posted today
  • Laura wants to know if we should link to SUMO articles on the Plugin Checkup page.
    • Let's definitely link to SUMO, but let's make sure to review the target articles to make sure they're up to date.