Support/Weekly Meetings/Minutes 2011-03-07

Sumo Development

• SUMO 2.6.1 going out tomorrow.
• User facing features:
  • Filters for army of awesome
  • New mails asking people to vote on their questions
  • Stats below avatars
• SUMO 2.6.2 set for next Tuesday, the 15th.
• Starting work on SUMO 2.7 (first part of Users & Groups).
• Starting to put together plans for Q2.
  • Trying to hit our last two dev goals for Q1.
• Questions watch pruning?
  • yes, we should attach an 'end of life' label to questions

David: to come up with list of smaller things that we need to prioritize for the next quarter.

Roundtable

• Kadir attended Cebit for the SUMO team, but told people about Firefox 4, because very few people had support questions.

Metrics

• http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en
  • added new metrics: "Biggest Unhelpful/Helpful Gap"
  • We need to introduce a process on how to act on the data we get.
  • Michael and Cheng to talk about that.
  • Cheng and Kadir to talk about offering L10n stats

Knowledge Base

• Last week Pogo.com and other Java pages don't work was created and then updated to help with a Fx 3.6.14 issue.
• Firefox Home and Firefox Sync landing pages are on the staging server.
• Work continues on top priority articles left to update for Firefox 4.

Forum

Live Chat

• Participation is down since last month, probably because people couldn't log in due to this bug.
• There was a huge number of live chat request this week due to issues with Firefox 3.6.14 and Java applets.