Support/Weekly Meetings/Minutes 2011-04-18
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Sumo Development
Work continues on Users & Groups and Private Messaging:
Roundtable
There was discussion about how to include insights about Knowledge Base metrics into things like the Support Report. In particular we talked about the amount of traffic that Plugin Crash Reports gets and the amount of new not helpful votes Firefox does not ask to save tabs and windows on exit has been getting lately. In the case of Plugin crash reports, it's suspected that the wording of the error message on crashed videos might contribute to lots of clicks though to SUMO and in the case of Firefox does not ask to save tabs and windows on exit it's seems to be related to changes in Firefox 4. For now it was decided that Michael would bring up both issues with the UX team.
Metrics
Knowledge Base
- Plan of action for updating articles - work in progress
- Conversations and decisions will be needed about things like {for}, localization and support for old Fx versions. We'll post info and discussions in the Contributors Forum.
