Support/Weekly Meetings/Minutes 2011-08-08

Sumo Development

• New header will go live this week
• Can we fix regressions faster sometimes?
  • This is blocked by IT resources.

Roundtable

• Topic for the All Hands (?¿) - Multichannel support (Cow path + FB conversations). Should we support user were they are? should we bring them to SUMO? Do we aim to address each and every single question about Firefox that populates the Net? What can we do to balance resources + efficiency + user expectations + user satisfaction?
  • Kadir to bring up the Facebook issue with William Reynolds
  • David and Ibai to sync up on document that outlines our philosophy regarding channels outside of SUMO

Firefox status update

• Add Ons Marketplace - AMO will turn into a marketplace with room for paid add-ons.
• Lion Features are not supported in Firefox 6.
• BBC Arabic will not work on Firefox 4+

Metrics

• SUMO
• Mobile specific

Knowledge Base

Still working on:

• Defining and adding topics to articles.
• Troubleshooting articles
  • How do I fix Firefox
• Refinement of the ready for L10n feature. Currently when a trivial edit is marked ready for l10n it isn't shown to localizers but in may contain previous revisions that were major edits.

Forum

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