Support/Weekly Meetings/Minutes 2011-08-29

Sumo Development Update

• 2011-08-30 tomorrow.
• 2011-09-06 next Tuesday.
• Etc.

Roundtable

Firefox Status Update

• Addon compatibility bump happened for Aurora
• There is currently a discussion to mark extensions as compatible in a future version of Firefox
  • Cheng to figure out the status of that procedure

Metrics

• SUMO
• Mobile specific

• The number of new SUMO accounts grew by 20%, without any changes by us.
  • Cheng to figure out what exactly happened.

Knowledge Base

• Firefox 7 updates need to be finished this week.
• English KB Editors meeting
• Over the last couple of weeks we've had a few new KB editors contribute on a regular basis - greasemonkey, Centinel and Ben

Mobile

• 9 people already RSVPed to the android meeting next week
• Michele will start using the "creating new articles" process with mobile.

Services

• Finalizing Marketplace Support Plans
• Sync articles review almost done. Big "Thank you" to Verdi, Michelle, Scoobidiver and Alice.
• Working with Kadir in SUMO API PRD to integrate support in other sites (http://andychung.ca/demos/browserID/# or https://account.services.mozilla.com)

Support Forum

• Nubmer of replies up, but in line with the uptake in questions.

Live Chat

• Live Chat was down all of Live Chat due to Server issues.
• 5 new SUMO contributors last week.