Support/Weekly Meetings/Notes 2016-11-02
Meeting Details (scroll down for the agenda)
(meeting duration approx. 30 minutes) starting at:
9:00 PDT
11:00 :00 EDT
17:00 UTC
18:00 CET
21:30 IST
Call Details:
- California: 1-650-903-0800, x92 then 98437 then #
- Toll-free: +1 800 707 2533, pin 369 - then 98437 then #
- Skype (free): +1 800 707 2533, pin 369 - then 98437 then #
Participate in the video:
- Video link => https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 (You'll have to download and install the Vidyo Desktop client)
- Watch the meeting live via Vidyo => https://vreplay.mozilla.com/replay/webcastShow.html?key=7XJSKkkHrCE9ZP4
- AirMozilla: https://air.mozilla.org/weekly-sumo-community-meeting-nov-02-2016/
Read the most important updates from this meeting at:
http://blog.mozilla.org/sumo (updated every week)
Live chat:
irc.mozilla.org #sumo - web-based IRC: https://kiwiirc.com/client/irc.mozilla.org/sumo
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Participants (add your name and profile):
- guigs - Rachel - https://support.mozilla.org/en-US/user/rmcguigan
- Roland Tanglao - https://support.mozilla.org/en-US/user/rtanglao
- Vesper
- Noah - https://support.mozilla.org/en-US/user/noah_sumo
- Cynthia
======== AGENDA ========
ACTION ITEMS FROM LAST WEEK
Roundtable items
===== UPDATES AND ANNOUNCEMENTS =====
=== COMMUNITY ===
- PLATFORM UPDATE:
Contributor(s) of the week:
- https://support.mozilla.org/en-US/community/top-contributors/questions/new?startdate=2016-10-26&enddate=2016-11-02
- https://support.mozilla.org/en-US/community/top-contributors/l10n/new?startdate=2016-10-26&enddate=2016-11-02
- Shoutout to FredMcD and Ideato for their hard work on the forums!
Knowledge Base & L10n
The l10n piece for Lithium is worked on, testing should start the moment we're ready to test. Locales enabled in staging so far (no content): https://docs.google.com/spreadsheets/d/1ZmtZbawLR8AjOX_vtD1IFl140iEbuHoK7L-vK01G0WY/edit#gid=0 Remember, content ready for l10n for v50:
- https://support.mozilla.org/en-US/kb/search-contents-current-page-text-or-links
- https://support.mozilla.org/en-US/kb/mixed-content-blocking-firefox
- https://support.mozilla.org/en-US/kb/how-do-i-turn-do-not-track-feature
- https://support.mozilla.org/en-US/kb/tabs-organize-websites-single-window
- https://support.mozilla.org/en-US/kb/using-tabs-firefox-android
- https://support.mozilla.org/en-US/kb/whats-new-firefox-android
- https://support.mozilla.org/en-US/kb/tabs-organize-websites-single-window
- https://support.mozilla.org/en-US/kb/insecure-password-warning-firefox
Support Forum:
Thank you to Seburo for the post about diversity and inclusion on SUMO, please read enjoy and provide comments:
Thank you jscher for drawing attention to the case where a user reported that the malware posing as fake Firefox updates. On that note, upon further investigation with what we made a few updates to the knowledge base to let users know that they can install an Ad blocker
Firefox 50 is coming out November 15, expect a post on the upcoming features sometime this week or next
Social support:
- After the first week of training on Buffer's tool, Respond we want to thank all of the users active on Army of Awesome for your requests to get started. Please contact sreed (at) mozilla.com
- In the migration there will be a Support Forum for those of you wondering what is going to happen to social support
General community news:
HELP NEEDED!
- Mentorship with happy ideas including #6 badge ideas to "recognize volunteers and staff helping other volunteers and staff to be better at supporting folks who use Firefox" - please add to Seburo's post
=== PRODUCT UPDATES ===
Firefox 50 for Android Tuesday November 15
FF50 Android has HLS video with known issues (error that should be ignored at the beginning followed by sucessful playback; hopefully this "ignorable errror" will be eliminated in FF51 or 52)
- will post a a FF50 Android thread with exact error message
===== DECISIONS AND ACTION ITEMS =====
- Softskills badge ideas for the coming year, contact Roland and Vesper for ideas in the coming future.
