Support/Weekly Meetings/Notes 2016-11-09

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Meeting Details (scroll down for the agenda)

(meeting duration approx. 30 minutes) starting at:
9:00 PDT
11:00 :00 EDT
17:00 UTC
18:00 CET
21:30 IST

Call Details:

  • California: 1-650-903-0800, x92 then 98437 then #
  • Toll-free: +1 800 707 2533, pin 369 - then 98437 then #
  • Skype (free): +1 800 707 2533, pin 369 - then 98437 then #


Participate in the video:


Read the most important updates from this meeting at:
http://blog.mozilla.org/sumo (updated every week)

Live chat:
irc.mozilla.org #sumo - web-based IRC: https://kiwiirc.com/client/irc.mozilla.org/sumo

-----------------------------------------------------------------------------------------------------------------------------

Participants (add your name and profile):

======== AGENDA ========

ACTION ITEMS FROM LAST WEEK



Roundtable items

===== UPDATES AND ANNOUNCEMENTS =====

=== COMMUNITY ===


PLATFORM UPDATE:

  • we're in the middle of the second test migration run, join the meeting tomorrow for all the details!


Contributor(s) of the week:


Knowledge Base:

  • Help us test the KB features by creating, editing and commenting on an article (try the show-for button!) and leave feedback. If you don't see the "edit" button, contact jsavage for KB editor permissions.


L10n

[migration] L10n workflow alpha coming before EOW, hopefully [migration] locales - updates: https://docs.google.com/spreadsheets/d/1ZmtZbawLR8AjOX_vtD1IFl140iEbuHoK7L-vK01G0WY/edit#gid=0

  • "as archive" means the content will be there, but not visible to users until the localizers translate more (at least 50 articles)

Thanks to the Brazilian community for the "Zero Day"! (31st October): https://support.mozilla.org/pt-BR/localization was all green on the 1st of November! (now there are new updates out there, we're not pulling your leg on this one :-))


Support Forum:

  • [migration] Moderators, please have a look at the new stage site and a draft for some differences between Site Moderator and Forum moderator roles, your feedback is needed for the guidelines for the new tools in the new platform. Thank you! https://hwsfp35778.stage.lithium.com/t5/Moderator/ct-p/moderator
  • {migration} open discussion for crisis management, please contact rmcguigan@mozilla.com to share document, feedback needed here too.
  • Flash vulnerability update yesterday was updated, please ask users to update if you see an outdated version of Flash, block request was also requested https://bugzilla.mozilla.org/show_bug.cgi?id=1316179
  • For those of you who are going to Hawaii, please fill out the doodle to find a time that we can answer any unanswered questions this week about preparing for the trip and getting what you need on your schedule. If you have not seen an email, please check your inbox spam or reach out to an admin.


Social support:

  • {read only thank you!} Thank you those who went through the training and are now rocking support over in Respond, contact Sierra for more information on how to get started as a Social Supporter and some of the requirements on how to get started!


General community news:

  • sumo@lists.mozilla.org is going away, an email went out to let you know and the request to delete the email list is in route this week.


HELP NEEDED!

  • Forum response needed for the HLS video? [roland] i will try and write something!


=== PRODUCT UPDATES ===

FF50 Android and Desktop will release Tuesday November 15, 2016:

Unfortunately FF50 Android HLS from a user point of view hasn't improved dramatically, see these screenshots

Roland will start a FF 50 Android thread in the contributor forum and link to it here again with 2 features ( https://support.mozilla.org/en-US/forums/contributors/712271?last=70751 ):

  • HLS Video view as above
  • Merged Synced Tabs with History


===== DECISIONS AND ACTION ITEMS =====

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