Support:Channels
From MozillaWiki
Community communication channels
The SUMO Community has various communication channels across platforms. This document list downs those various channels and explains the different purpose and nature of each of them.
Please note that these channels are intended for community discussion. Product related questions should always go to the user forum.
Currently populated channels
| Channel | URL | Purpose | Visibility level |
|---|---|---|---|
| Matrix | SUMO General Social Contributors (by invite) Support Platform |
Public Matrix channels for general support and platform discussion. | Public Important: confidential content should never be shared. |
| SUMO Contributor Forum | Main General Sub |
Main forum for discussions about the SUMO community. This forum includes threads specifically related to SUMO forum, Social Support, KB and Localization. This forum is the best channel to notify the forum community about any issue or updates on ongoing problems. | Public |
| Discourse | Link | Similar with the SUMO Forum, Discourse is used for discussions about the SUMO community. This forum includes threads related to SUMO, KB, Localization and Social. | Public |
| @FirefoxSupport @SUMO_Mozilla |
SUMO official support Twitter account SUMO account for community-specific announcement. |
Public | |
| SUMO Blog | Blog link | Sumo Community blog, with regular public announcement of relevant content related to the community. | Public |
| Slack | Link Main NDA: #sumo_community Social Contributors: #casual_social_support |
SUMO Channels for NDA discussion. | NDA only |
| Google Group | Social Support Google Group Play Store Support Google Group |
Google Groups for Social Support and Play Store Support members to discuss program-specific information. | NDA and invite-only |
Communication content strategy
The current strategy is focused on improving and fasten the identification of the best channel for an efficient and secure communication.
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