Thunderbird/StatusMeetings/2010-09-14/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 830/1202 = 69% (last week:69%)
2. Top 5 active (getactive.rb)
   • 40,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_3_1_3_wont_open
   • 36,http://getsatisfaction.com/mozilla_messaging/topics/tb_3_1_inserts_space_at_the_start_of_a_sent_message_discussion_of_bugs_in_mozilla_thunderbird
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_3_1_2_is_out_please_upgrade_if_you_are_running_thunderbird_3_1
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/dragged_kicking_and_screaming
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/how_to_get_back_to_thunderbird_2
3. contributors - 34 michael pasek of usa (v);100 matt_678579 of Australia (v); 15 lhirlimann of France ; 42 chris ramsden aka xenos (v) ; 33 rtanglao; 41, Wayne Mery of USA (v); 13 simonpaquet (v); 8 taanstaafl of usa (v);71 standard8 of the UK; 85 david_bienvenu of USA, 35 thomasd_gs of Germany, (gethappykludged.rb)
4. new contributors: none - always looking for new contributors, roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 91/23, Tue 116/12, Wed 140/23, Thu 131/11, Fri 118/24, Sat 80/14, Sun 57/20 (getNumCreatedNumResolved.rb)
6. Roland to set up pseudo-user pointing to email address so that GS community support folks can ask each other for advice

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. code store GS data in CouchDB (preliminary JS code from James Burke, thanks!) and in the future public open data base like FreeBase rather than reading every time to allow better reports from others & create real-time support dashboard: got couchDB or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic