Thunderbird/StatusMeetings/2011-08-09/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 736/940 =78% (2 weeks ago:72%) (not sure why it's up and down!)
2. Top 5 active (getactive-m.rb)
   • 70,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_5_default_theme_on_windows_7_looks_like_a_pile_of_emesis
   • 17,http://getsatisfaction.com/mozilla_messaging/topics/thunder_bird_5_having_monday_morning_itis
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/improvements_for_thunderbird_conversations
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/5_0_is_slow_1
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/is_highighting_text_and_option_or_can_we_do_score_through_when_editing
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 189 matt_678579 of Australia (v); 163 Wayne Mery of USA (v);50 rsx11m of USA (v); 172 chris ramsden aka xenos (v); 41 elcameleon1 (v); 125 christ1 (v);140 rob_1864031 (v) ; 12 jonathan_protzenko (gethappykludged-m.rb)
4. new contributors: none, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 304/20, Tue 335/13, Wed 318/11, Thu 296/15, Fri 281/13, Sat 173/7, Sun 225/12(getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic